AI Disclosure & Call Recording
Last updated: November 5, 2026
FrontDesk AI uses artificial intelligence to help businesses answer incoming phone calls, schedule appointments, capture leads, and manage customer inquiries.
We believe callers should understand when they are interacting with AI and how their information may be handled.
AI Identification
FrontDesk AI-powered receptionists are automated AI assistants, not human employees.
Our recommended standard greeting is:
“Thank you for calling [BUSINESS NAME]. I’m the AI virtual receptionist. I can help answer questions, schedule appointments, or connect you with someone on our team. How can I help you today?”
If a caller directly asks whether they are speaking with AI, the receptionist will clearly identify itself as an AI assistant.
Certain regulated interactions may require additional disclosures.
Call Recording
Calls handled through FrontDesk AI may be recorded and transcribed depending on the configuration selected by the business customer.
When recording or transcription is enabled, an appropriate notice should be provided before recording or transcription begins.
Recommended notice:
“Please note that this call may be recorded and transcribed for customer service and quality purposes.”
Any consent required by applicable federal or state law must be obtained.
Call Transcription
Depending on the configuration, conversations may be converted into written transcripts.
Transcripts may be used to:
Summarize customer conversations.
Capture appointment information.
Document customer inquiries.
Assist business owners with follow-up.
Improve customer service.
Caller Options
Where technically available, callers may request an alternative to a recorded interaction, such as being transferred to an available employee.
Businesses should establish appropriate procedures for handling callers who do not consent to recording.
Business Customer Responsibilities
Businesses using FrontDesk AI are responsible for:
Configuring recording settings appropriately.
Providing required AI disclosures.
Providing recording notices.
Obtaining legally required consent.
Following applicable privacy and telecommunications laws.
Handling sensitive information appropriately.
Emergencies and Sensitive Information
FrontDesk AI is not an emergency response service.
Callers experiencing an emergency should contact 911.
AI receptionists should not provide professional medical, legal, or financial advice.
Questions
FrontDesk AI Email: fa.frontdeskai@gmail.com Phone: (801) 671-8150