Terms of Service
Last updated: November 5, 2026
These Terms govern the use of FrontDesk AI’s website and AI receptionist services.
By purchasing or using our services, you agree to these Terms.
Our Services
FrontDesk AI provides AI-powered receptionist solutions, which may include:
24/7 call answering.
Customer question answering.
Appointment scheduling.
Lead capture.
Call transfers.
Call summaries.
Customer notifications.
Business-specific call handling.
The exact features depend on the selected subscription and configuration.
Customer Responsibilities
Customers agree to:
Provide accurate business information.
Maintain accurate business hours and appointment availability.
Provide correct receptionist instructions.
Review important customer inquiries.
Obtain legally required permissions and consents.
Comply with applicable laws.
Customers are responsible for their business operations and the information provided to FrontDesk AI.
AI Technology Limitations
FrontDesk AI uses artificial intelligence to communicate with callers.
AI responses may occasionally be inaccurate, incomplete, or misunderstood.
We do not guarantee that every call will be answered, every appointment will be booked correctly, or every customer question will receive an accurate response.
Our services are not a substitute for emergency services or qualified medical, legal, or financial professionals.
Third-Party Services
Our services may rely on third-party software, telecommunications, and hosting providers.
We are not responsible for interruptions or failures caused by third-party providers outside our reasonable control.
Fees and Payments
Customers agree to pay the applicable subscription and setup fees.
Unless otherwise agreed in writing:
Subscriptions are billed monthly.
Subscriptions automatically renew.
Setup fees are charged separately.
Additional usage fees may apply.
Applicable taxes may be added.
Customers authorize applicable recurring charges to their selected payment method.
Service Availability
We aim to provide reliable services but cannot guarantee uninterrupted availability.
Outages, internet problems, telecommunications failures, maintenance, and third-party software issues may affect service.
Acceptable Use
Customers may not use FrontDesk AI for fraud, harassment, unlawful activities, unauthorized impersonation, illegal recording, or other prohibited activities.
We reserve the right to suspend services for violations.
Intellectual Property
FrontDesk AI retains ownership of its branding, website content, proprietary materials, and service configurations, except for third-party and customer-owned materials.
Customers receive a limited right to use the services while their subscription remains active.
Limitation of Liability
To the maximum extent permitted by law, FrontDesk AI will not be liable for indirect, incidental, special, consequential, or punitive damages.
To the maximum extent permitted by applicable law, aggregate liability will not exceed the fees paid to FrontDesk AI during the three months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded.
Indemnification
Customers are responsible for claims arising from their unlawful use of the services, their business operations, or their failure to obtain legally required permissions, to the extent permitted by law.
Suspension and Termination
FrontDesk AI may suspend or terminate services for nonpayment, misuse, legal violations, or security concerns.
Customers may cancel according to our Cancellation Policy.
Governing Law
These Terms are governed by the laws of the State of Utah, subject to applicable law.
Legal proceedings will be brought in a court of competent jurisdiction in Utah.
Contact
FrontDesk AI Utah, United States Email: fa.frontdeskai@gmail.com Phone: (801) 671-8150